At any time during your paid subscription you can cancel your subscription and request refund for all remaining unused period of the paid subscription.
To do so, please contact our customer support via any of the following ways:
- Telegram: Netherspite
- E-mail: firstname.lastname@example.org
- In-app live support chat
You need to specify e-mail used to register your StockSubmitter account; date, details (payment system used, invoice number, etc.) and amount of payment; a reason why you want to cancel your subscription.
After receiving such request we will refund you the cost of the unused period of your paid subscription via the payment system you paid for it minus payment system fee for the refund transaction.
It can take up to 72 hours for us to complete a refund after receiving the request.
Unused period of your subscription is the remaining part of your subscription period at the moment of receiving the refund request.
We will refund full amount of payment in case you did not use your subscription at all (did not perform single submission using your paid account with our software).